TERMS AND CONDITIONS

TERMS OF SALE

 

CONTRACTS AND BOOKINGS
Bookings can be made and confirmed via email, the Internet, through our contact details. Bookings are personal and are considered valid only for those persons whose personal data are indicated in the booking contract showing the type of booking, the dates of arrival and departure, the total cost of the stay, the payment methods, confirmation requests as well as cancellation conditions. Online booking through our website www.saruttaexperience.com will be only be deemed effective upon receipt of the total cost of the stay, which must be paid in a single instalment using the payment methods specifically indicated. Any requests received from guests regarding the preferred stay location, are processed as such, and are not totally guaranteed, as allocation takes place at the discretion of Sa Rutta Experience sas. The personal data provided by you during booking will be used to issue a tax receipt for the cost of the stay (amount paid). Should you require some other type of billing, such as a fiscal document (invoice instead of receipt) or a bill/invoice made out to a different person/entity, this must be indicated at the time of booking, because once issued, the document cannot be rectified.

 

TERMS OF PAYMENT
The client who wishes to confirm a booking must proceed with the payment of the balance within the terms indicated on the website www.saruttaexperience.com. Payments can be made using credit card (service managed through the Stripe platform), PayPal, bank transfer. In the latter case, the debit operation is not contextual to the booking. Once the debit is successful, the client will receive a definitive confirmation of payment via email. Failure to observe the payment terms constitutes an express termination clause such as to determine the legal termination of the contract. Failure to comply with the payment terms will result in the loss of the facilitated economic and ancillary conditions provided.
If the accommodation facility detects a difference in rate resulting from incorrect communication during the booking phase, the payment of the balance of the booking must be paid upon arrival directly during check-in.

 

TAXES AND TOURIST TAXES
The Municipality of Villaputzu requires non-residents to pay a tourist tax upon arrival. The accommodation rates are Euro 0.30 per day, VAT included. If the tax changes with respect to the current rate by 10% or higher, any difference can be paid directly on site at the Reception. Tourist tax must be paid locally.

 

GUEST ADMISSION
To access the eco-camp, the authorisation is required of Sa Rutta Experience’s staff. At check in, each guest must leave a valid identity document and must be registered.
In case of subsequent changes relating to people, services, and guests, the client undertakes to inform Sa Rutta Experience’s staff. Failure to comply with the regulation shall result in the immediate removal of the guest from the eco-camp at the sole discretion of the staff of Sa Rutta Experience sas. Upon arrival, the client is required to read the camp rules. In any case, entry to the eco-camp constitutes full acceptance of the Residence Regulations.

CHECK-IN AT SA RUTTA EXPERIENCE
Check-in times are indicated at the time of booking on the website www.saruttaexperience.com and are also shown in the booking confirmation which the client receives via email. The assignment of the accommodations is made at the sole discretion of Sa Rutta Experience’s staff. Any requests received from clients regarding preferences for the location of the stay are treated as such and are not an absolute guarantee, as the allocation takes place at the discretion of Sa Rutta Experience’s staff. The photos of the sleeping arrangements shown in the brochures or on the site are to be considered as representations but do not constitute a means of indicating the condition and equipment of the accommodation itself. Photos or advertising indications are not a substitute for the inventory visible on the website.

 

CHECK-OUT
Check-out times are indicated during the booking process on the website www.saruttaexperience.com and are also reported in the booking confirmation sent to the client by email. Late Check-out is not contemplated.

 

EXTRA SERVICES
It is possible to book ancillary services by paying a supplement. The prices are indicated on the website www.saruttaexperience.com.

 

STAY AT SA RUTTA EXPERIENCE
It is calculated from any time on the day of arrival. Any extension of the stay can take place with the authorisation of Sa Rutta Experience’s staff only, with amendment of the registration form.

 

LATE ARRIVAL – EARLY DEPARTURE – NO-SHOW
Delayed arrival, or early departure, however, does not give rise to refunds of the total due, which will be calculated in any case on the basis of the arrival and departure dates indicated at the time of booking. In case of no-show before 10.00 PM on the scheduled arrival day, the booked persons will forfeit, in the absence of notice, the rights deriving from the booking with consequent loss of the sum paid at the time of booking.

 

RIGHT OF WITHDRAWAL AND CANCELLATION POLICY
Clients can cancel their booking at any time, by written notice sent to Sa Rutta Experience sas.
If, for reasons beyond its control, Sa Rutta Experience sas is unable to provide a service (e.g.: particularly adverse weather conditions), it shall be required to prepare suitable alternative solutions or reimburse the client within the limits of the difference between the services originally envisaged and those actually provided, or by issuing a voucher of equal value.

 

WITHDRAWAL BY CLIENT
The following penalties, split into Activities and Packages, shall apply to clients who cancel their bookings before departure
Activities:
• Free cancellation up to 48 hours before the service.
• 100% charge for cancellations within 48 hours prior to service.
Packages:
• Free cancellation up to 48 hours before departure
• 100% charge for cancellations within 48 hours (2 days) prior to departure.

 

TRANSFER OF BOOKINGS
Bookings are personal and cannot be transferred by the client to third parties for any reason or title.

 

JURISDICTION
Any disputes arising with respect to this Agreement, concerning
its validity, construal, execution, termination or cancellation,
shall fall under the jurisdiction of the Court of Cagliari.